Real Estate & Property · Permanent / Full Time
Customer Success Manager
An exciting opportunity is available for a Customer Success Manager to join an innovative business operating within the property technology space.
You’ll play an important role in ensuring customers have a positive experience from their first interaction through to ongoing use of the platform.
About The Role
You’ll take ownership of day-to-day customer interactions, helping new clients get up and running, responding to questions and ensuring any issues are followed through to resolution.
You’ll also have the opportunity to identify ways the customer journey can be improved, feeding insights back into the wider business and helping create better processes as the company continues to scale.
What you’ll be doing
You don’t necessarily need a traditional Customer Success background. We’re more interested in someone who is naturally customer-focused, takes ownership and enjoys finding solutions.
You could come from a background in:
You’ll have the opportunity to:
Apply now or reach out for a confidential discussion.
Contact Yasmine Barhoum or Aaron Petrilli for a strictly confidential discussion on the details below
yasmine@propertyrecruitmentpartners.com.au | 0411 969 201
aaron@propertyrecruitmentpartners.com.au | 0431 445 676 Back to live roles
You’ll play an important role in ensuring customers have a positive experience from their first interaction through to ongoing use of the platform.
About The Role
You’ll take ownership of day-to-day customer interactions, helping new clients get up and running, responding to questions and ensuring any issues are followed through to resolution.
You’ll also have the opportunity to identify ways the customer journey can be improved, feeding insights back into the wider business and helping create better processes as the company continues to scale.
What you’ll be doing
- Support new customers through their initial onboarding and setup.
- Coordinate customer meetings, follow-ups and implementation activities.
- Become a reliable point of contact for day-to-day customer enquiries.
- Assist customers with platform questions and coordinate more complex issues internally.
- Keep customer information, notes and actions accurately documented.
- Follow up with customers to ensure issues and requests are properly resolved.
- Build strong relationships and develop an understanding of individual customer needs.
- Identify recurring customer challenges and suggest practical improvements.
- Work closely with product, operations and commercial teams to communicate customer feedback.
- Help create and maintain customer guides, resources and internal processes.
- Contribute ideas that improve the overall customer experience as the business grows.
You don’t necessarily need a traditional Customer Success background. We’re more interested in someone who is naturally customer-focused, takes ownership and enjoys finding solutions.
You could come from a background in:
- Customer service or customer experience
- Account or client coordination
- Administration or operations
- Property or strata
- SaaS or technology
- Project or implementation coordination
- Communicates confidently and builds rapport easily.
- Is highly organised and comfortable juggling multiple priorities.
- Takes initiative rather than waiting to be told what to do.
- Is confident learning new technology and systems.
- Has strong attention to detail.
- Remains calm and professional when dealing with challenges.
- Enjoys working collaboratively but can also operate independently.
- Genuinely cares about delivering a great customer experience.
You’ll have the opportunity to:
- Work within an innovative and forward-thinking environment.
- Have genuine input into customer processes and experience.
- Work closely with a supportive and collaborative team.
- Enjoy flexibility and autonomy in your role.
- Develop your skills across customer experience, technology and operations.
- Join a business where there is plenty of opportunity to grow as the company scales.
Apply now or reach out for a confidential discussion.
Contact Yasmine Barhoum or Aaron Petrilli for a strictly confidential discussion on the details below
yasmine@propertyrecruitmentpartners.com.au | 0411 969 201
aaron@propertyrecruitmentpartners.com.au | 0431 445 676 Back to live roles